Welcome to your Donor Decision Deck

Explore more here about how to use the cards and the website.

Donor Decision Deck — Cluster of three icons from card deck

If you wish to update your Membership details such as changing your password or email address, you can do that here.

Looking for help and support to transform your impact?

Here are decision science resources videos, downloads and explanations. Click to open or download.

Donor Decision Drivers - PDF Cover

Download the Donor Decision Drivers

The Drivers are linked sequences of heuristics we know from experience that help tackling common supporter challenges: encouraging higher level gifts, reducing attraction, and building loyalty. (1.1 MB)

How to design a donor decision architecture - PDF cover

Discover how to design a decision architecture

This PDF leads you though a series of questions to help you focus where and how you should intervene to engage your prospect or supporter. (900 KB)

An introduction to Decision Science

This video, originally developed for the Resource Alliance, explains why decision science is so important to fundraisers and offers insights and experiments that show the power of the approach.

(Length: 52 minutes)

Find out more about the science and the scientists who developed the deck.

How Does It Feel? Using the Affect Wheel to establish the impact of your communication - PDF cover

Choose your emotion

Many of our actions are driven by our emotional response. But you need to choose the right emotion. This download shows you how. (600 KB)

Where should we focus? COM-B Model - PDF cover

Break down the Barriers

Fundraisers are obsessed with motivation, but the data suggests reducing barriers to action is the key. Learn to analyse and reduce barriers. (430 KB)

Keen to begin exploring specific heuristics?

Start here. View the whole deck with explanations, added case studies and links to great examples and resources.

Donor Decision Deck - Grid of 3x3 card heuristics